They ensure they build quality shutters and the shutters are inspected for quality control so weĭon't waste time on defect issues in my house. I still insisted to Michelle that the timeline of installation delay is fine as long The plantation shutter installation was delayed for few weeks because of manufacturing delay and we couldn't get a Friday installation for two weeks. Trust on quality of Budget Blinds and wanted to support small business. We gave our business to Mike and Michelle Davis who is North Houston franchisee based on I will never do business with thus company again and will let everyone I know how awful they are. I am irritated every time I walk by those rooms.Īlso, I did not get a copy of my purchase agreement and when I asked, I was emailed a spreadsheet without signatures or even a company logo. So - every couple of weeks I grab a stepstool and get up there and push the velcro back where it belongs. His response again was "That's the fix that the company is doing!" He told me to "Don't get the hairs on your head standing up in a tither"! I was furious beyond words! That is not what I purchased and I said that to him. I told him I was not satisfied with that as I specifically stated velcro was a NO when I purchased these shades. When I called Larry his response was "That's what the company was willing to do". When the installer came I thought he would be bringing shades made correctly however the fix turned out to be valances attached by velcro. The next time they came to install I noticed there were NO valances at all. Obviously no one had checked my order before coming for installation so 2 rooms of shades had to be remade. The first time they came to install shades for 2 if my bedrooms it was found that the shades were only 12 inches long. He assured me that would not happen with his blinds as the valances would be sewn on to the shade. I "specifically" told Larry that I had purchased Roman shades for my previous home and the valances were attached by velcro which was constantly falling off and I DID NOT want that again. I purchased 4 rooms of Roman Shades for my new home in 2018.
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